Consumer Reports is removing its “recommended” designation from four Microsoft laptops and cannot recommend any other Microsoft laptops or tablets because of poor predicted reliability in comparison with most other brands.
To judge reliability, Consumer Reports surveys its subscribers about the products they own and use. New studies conducted by the Consumer Reports National Research Center estimate that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership.
The decision by Consumer Reports applies to Microsoft devices with detachable keyboards, such as the new Surface Pro released in June and the Surface Book, as well as the company’s Surface Laptops with conventional clamshell designs.
A number of survey respondents said they experienced problems with their devices during startup. A few commented that their machines froze or shut down unexpectedly, and several others told CR that the touch screens weren’t responsive enough.
The new studies of laptop and tablet reliability leverage data on 90,741 tablets and laptops that subscribers bought new between 2014 and the beginning of 2017. Predicted reliability is a projection of how new models from each brand will fare, based on data from models already in users’ hands.
Take anything that comes out of Consumer Reports labs with a grain of salt, but this is an interesting report to read over.