Build a real-time SMS call center with Data McFly and Twilio

Do you want to know one of the beautiful things about Data McFly? It integrates really easily with other services.

In this article, we are going to walk through using Data McFly and Twilio together to build a real-time SMS call center.

This could be used as a customer help desk where customers send a text message for help and an agent sends a reply back from their web browser.

The actual phone work will be handled by Twilio, and Data McFly will store the data and display the chats in real-time. We’ll use node.js to send and receive the text messages and an HTML frontend to handle the actual chatting.

I decided this week to give myself the task of building a real-time SMS call center that used Data McFly for the data handling and real-time communication, and Twilio for the phone work.

The end result turned out pretty well.